Privacy Policy -Thermal Image Solutions

Effective Date: [1st August 2024]

1. Introduction

Welcome to Thermal Imaging Solutions ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thermalimagingsolutions.co.uk (the "Site") and use our thermal imaging services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

2.1 Personal Information

We may collect and process the following personal information about you:

Contact Information: Name, email address, phone number, and postal address.
Billing Information: Credit card details and billing address when you purchase our services.
User Communications: Information you provide when you contact us for customer support or other inquiries.
Service Usage Information: Details of transactions you carry out through our Site and the fulfillment of your orders.

2.2 Non-Personal Information

We may also collect non-personal information, which does not identify you individually, such as:

Technical Data: IP address, browser type, operating system, and internet service provider.
Usage Data: Information about how you use our website, including the pages you visit, the time spent on the Site, and the links you click.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide Services: To process your orders, manage your account, and deliver the services you request.
To Improve Our Services: To understand how users interact with our Site and to enhance the user experience.
To Communicate with You: To send you service-related communications, such as order confirmations, updates, and customer service responses.
For Marketing Purposes: With your consent, we may send you promotional offers, newsletters, and other marketing communications.
To Comply with Legal Obligations: To meet our legal obligations, resolve disputes, and enforce our agreements.

4. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in operating our Site, conducting our business, or providing our services, as long as those parties agree to keep this information confidential.
Legal Requirements: We may disclose your information if required by law, or if we believe such action is necessary to comply with a legal obligation, protect our rights, or prevent illegal activity.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We take the security of your personal information seriously and use reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You have the right to access the personal information we hold about you and to request correction of any inaccurate information.
Deletion: You may request that we delete your personal information, subject to certain legal requirements.
Opt-Out: You may opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies or to notify you when a cookie is being sent. However, some features of the Site may not function properly if you disable cookies.

7. Third-Party Links

Our Site may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page. You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Thermal Imaging Solutions Email: support@thermalimagingsolutions.com

Privacy Policy for Thermal Imaging Solutions